Welcome to Jo Malone London Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the instructions below: Step One: Finding an item and adding to your shopping bag Find the item you desire by either going through the category pages, or using on-site search. Once you've found the product you want, select the size and then click "add to bag". You can either rollover a product image and click on the Quickshop button and then click "add to bag", or for additional product information, click on the product name or 'view details' link. From the product detail page select add to bag" to place the item in your bag. You will be able to increase or decrease the quantity in your shopping bag. Step Two: The shopping bag When you've finished shopping, click the shopping bag icon found on each page. The shopping bag is where you check if the products in your bag are correct, and have the option to change the quantities you're ordering. To continue to purchase, click the checkout button. Step Three: Order details The next page will ask you to sign in, or register (if you have not already done so), and then provide billing and delivery address details. If you have already saved these in your Account Profile you won't have to fill them out again. Here you will also be asked to choose one of our five delivery options, and have the option to gift-wrap your order. You can also select the multiship option to arrange for parts of your order to be sent to any UK address of your choice. Step Four: Confirmation Once you've confirmed your order you will see a confirmation page that gives you your unique reference number and the total sum deducted from your credit or debit card account. You can print this page for your reference, or alternatively wait until you receive this information in an order confirmation email. The email will show all details of items purchased, delivery addresses, delivery options and packaging options, which you can keep for your records. If you have any questions, please contact us . View Bag Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area. Deleting Items from your Shopping Bag If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.

Optimal Monitor Settings

This site is best viewed with Google Chrome and a minimum monitor resolution of 1024 x 768. Please note that monitors display colours differently based upon their settings.

Internet Browser Requirements

Our site works best with Google Chrome on PCs. We also support Firefox 3 and Microsoft Edge for PCs and MACs, Safari 2.0.4 on MAC only.

Temporarily Out of Stock If a basic stock item is unavailable on jomalone.co.uk it will show as out of stock, and you can request to receive an email when the product comes back into stock. Alternatively, you can visit one of our Jo Malone London stores. Please click here to find your nearest store.

Maximum Purchase Policy

We regret that we must limit orders to no more than six (6) units of any item, with a maximum purchase of £2500 per customer. In addition, we must also limit orders to no more than three (3) orders per customer per day. If you have any questions, please Contact Us and we will be happy to assist.

Complimentary Gift Wrap Service

Whether a treat for yourself, or a gift for a loved one you can choose for your order to arrive wrapped in the iconic cream box tied with the black ribbon. You can do this at the checkout process. Find out more here . If you are sending a gift, you may choose to include a gift card on which we will carefully print your personal message, also at no cost.

The following Credit/Debit cards are accepted for payment: American Express Maestro/Switch MasterCard Visa Visa Debit Visa Electron Please note that with the above payment options full payment will be taken immediately at checkout. We’re sorry, we do not accept: Cheques Postal Orders Important information: For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Achats en ligne | Jo Malone London Union européenne

Achats

Comment effectuer vos achats en ligne 

Bienvenue sur Jo Malone London Online. Pour des achats simples, pratiques et sûrs. Il vous suffit de sélectionner le produit que vous souhaitez acheter et de suivre les instructions ci-dessous :

Étape une : Trouvez un article et ajoutez-le à votre panier

Trouvez l’article que vous souhaitez acheter en navigant sur les pages des catégories ou en utilisant la recherche sur le site.

Lorsque vous avez trouvé le produit que vous voulez, sélectionnez la taille et cliquez sur « Ajouter au panier ».

You can either rollover a product image and click on the Quickshop button and then click "add to bag", or for additional product information, click on the product name or 'view details' link. Sur la page de détails du produit, sélectionnez Ajouter au panier pour le placer dans votre panier.

Vous pouvez augmenter ou diminuer la quantité dans votre panier.

Étape deux : Le panier
Une fois vos achats terminés, cliquez sur l’icône du panier présent sur toutes les pages. Le panier est l’endroit où vous pouvez vérifier si les produits sont bien corrects et où vous avez la possibilité de modifier les quantités commandées. Pour continuer vos achats, cliquez sur le bouton de paiement.

Étape trois : Détails de la commande
La page suivante vous demandera de vous connecter ou de vous inscrire (si ce n’est pas déjà fait) et ensuite de fournir vos données de facturation et votre adresse de livraison. Si vous avez déjà enregistré ces informations sur votre Profil du compte, vous n’aurez pas besoin de les remplir à nouveau. Here you will also be asked to choose one of our five delivery options, and have the option to gift-wrap your order. You can also select the multiship option to arrange for parts of your order to be sent to any UK address of your choice.

Étape quatre : Confirmation
Une fois votre commande confirmée, une page de confirmation s’affichera et vous donnera un numéro de référence unique ainsi que la somme totale débitée de votre carte de crédit ou bancaire. Vous pouvez imprimer cette page pour référence ou bien attendre de recevoir ces informations dans un e-mail de confirmation de la commande. L’e-mail vous fournira tous les détails des articles achetés, l’adresse de livraison, les options d’envoi et d’emballage, que vous pouvez conserver pour référence. If you have any questions, please contact us.

Voir le panier
Cliquez sur l’icône du panier pour afficher votre panier avec la liste des articles sélectionnés pour l’achat, les quantités sélectionnées pour chaque article et le coût total de l’achat. Vous pouvez supprimer des articles ou modifier les quantités commandées sur cette page.

Supprimer des articles dans votre panier
Si vous souhaitez supprimer un article de votre panier, allez tout simplement dans Afficher le panier et sélectionnez Supprimer sous le nom du produit. L’article sera retiré de votre panier.

Codes promotionnels

Applying an Offer Code

To successfully apply an offer code to your order, you will need to be signed into your online account with email address and password.

Before entering your offer code, please fully read the Terms & Conditions associated with the offer/promotion, to ensure that your order meets the qualifying terms to be applied.

Only one offer code may be used per order and offer codes cannot be used in conjunction with any other offers, including but not limited to sale items, new launches, gift sets, limited editions.

REMARQUE : Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer.

Troubleshooting

Please ensure you are signed into your account at the time of placing the order before entering the offer code.

Check that your order does not contain any sale items, new launches, gift sets, or limited edition items.

Please ensure that the offer code being applied is formatted correctly, e.g. be aware of capital letters and any special characters.

REMARQUE : Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer. If an offer does not appear to have applied to your order, please check your order qualifies before completing the transaction, as this will not auto-apply after checkout.

Product Recommendations/Advice

Paramètres optimaux pour l’affichage 

Navigateurs Internet exigés

Sécurité en ligne 

At Jo Malone London Online UK, we understand how important security is to you and we are committed to making your internet shopping a positive experience. Nous vous assurons que toutes les transactions effectuées et les informations que vous nous fournissez sont sécurisées.
When you place an order at jomalone.co.uk, we encode your information using Secure Socket Layer (SSL) encryption technology. Il s’agit de la technique de sécurisation en ligne la plus avancée pour les consommateurs.

Pour que le cryptage ait lieu, votre navigateur doit disposer du protocole SSL. Les navigateurs suivants disposent de ce logiciel :

Internet Explorer 6,0 et versions ultérieures

Mozilla Firefox 2.0.4 et versions ultérieures

Safari 2.0.4 et versions ultérieures

ISIS & IDIS Accreditation

jomalone.co.uk has been certified with Internet Shopping Is Safe (ISIS) & Internet Delivery Is Safe (IDIS) accreditations. Consumers can shop online with confidence wherever they see the ISIS & IDIS logos because it certifies that the retailer has:

Registered with the ISIS programme and undertaken to trade in a manner that is Legal, Decent, Honest, Truthful and Fair.

Had its web site and service reviewed and monitored by IMRG.

Had its Business, VAT and Data Protection registrations checked by IMRG.

Clear, simple to understand delivery information before you place your order.

Convenient and reliable delivery service within the agreed time frame.

A clear returns process, with any limitations / conditions notified prior to purchase

Disponibilité des articles

Politique de montant d’achat maximum

Service d’emballage cadeau offert 

Service de Gravure

The following products only may be engraved: all 30ml products, all 100ml products, 200ml bath oil, Home candle, Deluxe candle, Luxury candle.
Only one engraving per item to a maximum of 30 characters is possible. Only characters A-Z and 1-10 may be used for engraving.
The engraving service costs £15 per product engraved.
Payment for engraved products must be made prior to the commencement of the engraving.

Orders for engraved products cannot be cancelled or changed once engraving work has started on them. It is your responsibility to supply clear written instructions for your engraving. We will not be responsible for errors caused as a result of unclear or misleading instructions. We are not responsible for customer generated mistakes, errors or defects including spelling, typographical or grammatical errors, order quantity, or other ordering errors. To prevent these errors from happening, please review your order carefully before submitting.
Les articles gravés ne peuvent être retournés, à moins qu’ils ne soient défectueux.

Engraving will take up to one week – no fast track delivery options will be available.
All personalised items with expletive language will be rejected. All personalised items will be engraved in English.
Engraving must be ordered at the time of purchase and cannot be revised after the order is accepted.

Options de paiement

Les cartes de crédit/bancaires suivantes sont acceptées pour le paiement :

American Express
Maestro/Switch
MasterCard
Visa
Visa Debit
Visa Electron

Please note that with the above payment options full payment will be taken immediately at checkout.

Désolés, nous n’acceptons pas les :

Chèques
Mandats postaux

Informations importantes :
Pour votre sécurité et pour éviter les transactions frauduleuses, le nom et l’adresse de facturation doivent correspondre aux données de la carte de crédit utilisée pour le paiement. Nous nous réservons le droit d’annuler toute commande ne respectant pas ces critères.

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